Court of Atonement

We have a very limited understanding of what existence is like beyond our earthly lives. We try to understand the concept by using words like "Trancendance, moved on, or stuck." But we have also heard that the Soul exists in a place with no time and no space. We've heard it, but we don't understand it. If there is no time and no space, there is no way of being stuck. So then we have to ask, how come my grandmother appears in a bad way? According to what my guides and other sp